This hosting company is an absolute dumpster fire. They offered me the free migration, which took 13 days to finally be compl...展开
eted. Once it was completed it was a complete disaster. Some of things I saw:
- My ssl certificate never was secure with the transfer
- My emails asking for customer support weren't going through to them
- My website was getting constant spamming comments after moving over to their hosting
- My website crashed for 3+ hours on back to back days
- slow service because no one is based in the US
I ended up just going back to siteground. You would have to put a bullet in my head for me to suggest Cloudways. The absolute WORST customer service and company i've ever had to deal with. This place literally had my website crashed for back to back days and couldn't figure it out. I hate everything about this company and would suggest to not work with them!
After being a client for over 4 years, we have recently experience the worst service. Our cloud server was used by an outside...展开
IP address to hotspot and transferred data. Appealed the costs and asked for help on numerous occasions to be passed from one 'adviser' to another. We have suffered over £5,000.00 in fees due to the cloud being hacked and we've recently been offered 2,000USD which calculates to £1,500.00 in GBP. Massively disappointing in the service and now having to look elsewhere.