I'm honestly just going to paste what I just told the live chat agent here at hostadvice - I never have problems with custome...展开
r service, but they were ridiculously rude and not helpful. It's refreshingly like a new company from my experience now, after dealing with multiple customer service and billing reps. Love the customer service now, so paired with the product they offer - definitely my favorite web company. I mean that. Can't imagine a reason to go with anyone else if you look at all of the numbers. Especially when you look at Vultr's new high efficiency server that uses nvme storage. Love it. I should definitely shout out the last customer service rep I just dealt with. They may have been with billing, but they still actually worked through a quick technical issue I had. Thanks Jahanzeb Ali! Respect to the people running this hosting company for seeing the turnaround through. I'll definitely be recommending to anyone I do business with.
I have been using PowWeb for 13 years (since 2006) and my experience has been all positive. There is virtually no down time, ...展开
and their IMAP email service has been reliable and meets all of my needs. On the rare occasions that I have had to contact the Support Department, my issues were resolved in a reasonable amount of time. I have one website and four email addresses, so perhaps my needs are less complex than some of the other customers with the negative reviews, but my experience with PowWeb has been quite good.
After hurting my website they don't want to cancel my account and keep asking me for money!
A while ago they cancel my accoun...展开
t and deleted my files/website only after a week or so of non-payment. During this time Google de-indexed my website and gave me a penalty as well.
The billing problem was only that month. The problem is that they keep charging me while the website was not live.
Now they don't want to cancel my account and they are asking me to pay for the previous invoices. Pay for what? A service I did not use? Pay for hurting my website in SERPS?
This is abusive and illegal what they are doing. Stay away from this company!
POWWEB should not be allowed to provide services to individuals or organizations AT ALL - this is not a reliable business par...展开
tner - if you just want to do a private website it may work for you - but never ever trust them when it comes to serious business. They are not the cheapest, nor the fastest or at the latest - they are just there to cash up as long as there are no issues - but if you ever have a problem - they aren't able/willing to solve it. They'll push you to create a new account and pay again - and yet you will have to keep waiting endless and the problem will never get solved.
After being a powweb client for over 20 years they suspended my account apparently because one of my domains, registrered with POWWEB, 17 Years ago - all of the sudden - after SEVENTEEN YEARS - hosting the same website, same regirstrar info- so literally 17 years being everything exactly the same - all of the sudden it was not anymore in compliance with their terms of services - and rahter than send me a courtesy email, to inform me and request to remove the domain from the server, or even themself removing it - NOPE - they just suspended my entired account without any previous notice - it has been almost a month, I have 7 other business accounts hosted at that server - all in compliance and all of them are still down - They pushed me to create a new account and obviously pay again for it the full amount - what I also did - and 4 days later - my websites are still down - the only thing you hear from the customer support is that they are very sorry for the inconveniences - they are working hard - and I should keep waiting. So - my recommendations - if you are looking for a serious reliable business partner - STAY AWAY FROM POWWEB.