I'm honestly just going to paste what I just told the live chat agent here at hostadvice - I never have problems with custome...展开
r service, but they were ridiculously rude and not helpful. It's refreshingly like a new company from my experience now, after dealing with multiple customer service and billing reps. Love the customer service now, so paired with the product they offer - definitely my favorite web company. I mean that. Can't imagine a reason to go with anyone else if you look at all of the numbers. Especially when you look at Vultr's new high efficiency server that uses nvme storage. Love it. I should definitely shout out the last customer service rep I just dealt with. They may have been with billing, but they still actually worked through a quick technical issue I had. Thanks Jahanzeb Ali! Respect to the people running this hosting company for seeing the turnaround through. I'll definitely be recommending to anyone I do business with.
After hurting my website they don't want to cancel my account and keep asking me for money!
A while ago they cancel my accoun...展开
t and deleted my files/website only after a week or so of non-payment. During this time Google de-indexed my website and gave me a penalty as well.
The billing problem was only that month. The problem is that they keep charging me while the website was not live.
Now they don't want to cancel my account and they are asking me to pay for the previous invoices. Pay for what? A service I did not use? Pay for hurting my website in SERPS?
This is abusive and illegal what they are doing. Stay away from this company!
Good hosting company but wouldn't go back to them ever !! Here is why.
Open a Test account with them and canceled that within...展开
the grace period. after that they kept charging me for 3 month when I never had any active service with them. Kept opening a ticket and the tickets were closed saying
We have refunded you!
also if you have paid via credit card you should to wait at least for one week or 2 weeks to get back the money
also if you see we have charged you again please provide a details or a screenshot we will refund you!
never seen the money coming back to me and they kept charging, i raised the issue with Payapl because the transaction were coming from them and even though i never had any subscription under my paypal account and i was not seeing the money going to regxa in my recent transactions.
Regxa were reluctant to help and kept saying they issued refund but nothing happened. finally i had to raise this with my credit provider "Amex" and only managed to get back 1 month charge back.
Payapl investigated this and blocked the account however they only refunded 1 month as well.
Speed and all is good with this company but i truly believe there are crooks behind the screen who wants to charge people when they don't any active accounts. I have also raised the issue with UK online fraud agency.
I would stay away if possible. there are alot of good and friendly companies out there with better service.
here are the reference number Regxa. which i am sure you will not do anything about anyway.
Account Charged Three Times Without my Concent
Wednesday, August 26th, 2020 (00:33)
Account Charged Twice
Tuesday, July 21st, 2020 (15:15)
Account has been charged without any active Services
Monday, June 22nd, 2020 (15:09)