Cloudways has been an amazing hosting provider. Setting up a new site is super easy and fast. I like that they've paid a lot ...展开
of attention to the user experience, making the user interface and all of the processes really simple and easy to understand. The support at Cloudways is top notch. They have a "chat with an agent" feature that lets you instant message with a Cloudways support agent, who are always super knowledgeable and are able to quickly help me solve any problem that I'm having. The agent I most recently chatted with was Saud Ahmed, who did a great job at helping me figure out my problem. I've chatted with dozens of agents and they have all always been super nice and quick to solve my problem. I'm a huge fan of Cloudways, my experience has been outstanding.
WTH do they want my passport to setup an account? I was ready to move my website from namecheap to cloudways BUT I couldn't e...展开
ven setup an account there without giving them my passport image! They said it's to prevent abuse of their free trial. I told them, I do not want their free trial, I will pay immediately as I am already prepared to move my site over. But they still wanted my passport details. WTH?!! ZERO STARS.
I had servercheap.net as a solution, there was a problem with their image on Ubunut 18.04 that would not allow me to change t...展开
he hostname. I ope the ticket and the support person replies with a googled article that explains how to change it. However, I already knew how to change it, i kept changing it, tried it 10 times before opening a ticket. Every time I would reboot it would revert it back to the same Ubuntu18 hostname. So, I responded to the ticket explaining that they didn't read my ticket, but they said the case was closed and I needed to follow the link. I replied again, told him I did follow the document but after rebooting it would still revert. So, they band me from their service and destroyed 30gb of data that I cannot get back.
DO NO USE THEM...