Cloudways has been an amazing hosting provider. Setting up a new site is super easy and fast. I like that they've paid a lot ...展开
of attention to the user experience, making the user interface and all of the processes really simple and easy to understand. The support at Cloudways is top notch. They have a "chat with an agent" feature that lets you instant message with a Cloudways support agent, who are always super knowledgeable and are able to quickly help me solve any problem that I'm having. The agent I most recently chatted with was Saud Ahmed, who did a great job at helping me figure out my problem. I've chatted with dozens of agents and they have all always been super nice and quick to solve my problem. I'm a huge fan of Cloudways, my experience has been outstanding.
WTH do they want my passport to setup an account? I was ready to move my website from namecheap to cloudways BUT I couldn't e...展开
ven setup an account there without giving them my passport image! They said it's to prevent abuse of their free trial. I told them, I do not want their free trial, I will pay immediately as I am already prepared to move my site over. But they still wanted my passport details. WTH?!! ZERO STARS.
We wanted to host a website and improve loading times in mainland China. First we had problems with MySQL and PHP versions, t...展开
hey moved the service to another machine. This took a while. Then we had several other issues. In the first month we had to submit 9 tickets.
Support is terrible. They take ages to answer and they never do things right the first time. I even had to instruct someone how to do their job.
Don't. Host. Anything. Here.