I switched from another company after I got fed up with their tech support. Despite knowing that KnownHost doesn't have phone...展开
support, I saw that others were happy so I gave them a try.
I could not be any more satisfied with a provider. I have a small VPS for my equally small company, and while there have been a couple of hiccoughs along the way (as would be expected with any server), they have addressed any issue, in minutes, and have gone out of their way to search for even the smallest problem. Every solution has been accompanied with an apology for "my inconvenience" and a genuine expression of willingness to help with anything that may arise in the future.
Reliability? As damn near 100% as I could hope for. Speed (server)? Fantastic. Pricing? Besides being more than reasonable, they have actually adhered to their promise of a fixed price. No increases in 5 years.
KnownHost: Don't ever change!
Signed up for a reseller account on 10/24/19. WHM didn't have it's permissions set correctly so I was unable to create accoun...展开
ts, etc. It was just an empty WHM page with only the plugins portion showing. I contacted support to get this fixed and didn't hear back for 3 days. I then bumped up the ticket and finally after 24 hours, got a reply and the issue was fixed. That took 4 days to get resolved so that was 4 days that I couldn't use the service I paid for. I then submitted another ticket requesting accounts to be restored since it stated Free Migration, but it has since been going on 6 days and I have STILL not gotten a reply.
"Dewlance® provides 24 hour support. You can receive support via Email, Ticket System and Forum." This is not the case. I didn't even get to use their services because support is just not there...at all.
I have requested to cancel the account and get a refund and we shall see how many weeks it takes for that to be noticed.