Signed up for a reseller account on 10/24/19. WHM didn't have it's permissions set correctly so I was unable to create accoun...展开
ts, etc. It was just an empty WHM page with only the plugins portion showing. I contacted support to get this fixed and didn't hear back for 3 days. I then bumped up the ticket and finally after 24 hours, got a reply and the issue was fixed. That took 4 days to get resolved so that was 4 days that I couldn't use the service I paid for. I then submitted another ticket requesting accounts to be restored since it stated Free Migration, but it has since been going on 6 days and I have STILL not gotten a reply.
"Dewlance® provides 24 hour support. You can receive support via Email, Ticket System and Forum." This is not the case. I didn't even get to use their services because support is just not there...at all.
I have requested to cancel the account and get a refund and we shall see how many weeks it takes for that to be noticed.
Emails are not receiving our customers and this is an on going issue with Site 5. They have been promising for weeks to have ...展开
this fixed but this issue is not going away. we will need to move all our sites to a much more reliable company.
Do not use Site 5 for hosting or for your email service. Terrible service POOR POOR quality.