I have a windows VPN with Kamatera and found their pricing and hardware performance to be excellent. Even though my service i...展开
s un-managed they are always eager to help and answer questions. My latest request involving installing SQL Server 2019 Web edition which was flawless and btw, is one of the few hosting providers that offers it and they offer it at a reasonable price.
We are a mid-sized software company, and recently we decided to migrate several of our servers to US for faster loading times...展开
for our American users.
We heard good reviews about Digital Ocean and decided to use its dedicated servers.
The “request” to open servers was declined as we are a new customer for them. The support agent explained that we need to wait for some billing cycles before we can use the more expensive servers. They suggested using some basic server (below our current servers performances) for some billing cycles and then try again.
I understand the risks of fraud, but, for us, having low-tier servers does not make any sense, as the performance would drop, also we have no wish to invest time into migrations twice - to low-tier, and then to higher tier. Neither we have time or wish to wait for the servers idling until billing cycles pass, to then apply for higher tier again (and perhaps be rejected again).
We tried to explain everything to the support once again, and offer to prepay a deposit for a few months, but the second ticket was closed without anyone reading it.
I don’t know why you even bother with marketing and ads if you just turn down the legit customers, approaching you with long-term contracts with potential for high revenues. We’ve been with our current provider for 4-5 years, now look for something bigger, and it won’t be digital ocean.
The 1 star is well deserved.
Support feels rude and apply obsessive marketing, like "Hey, I don't get, why you don't want to give me your...展开
mail, no spam guaranteed".
At the end i didn't manage to connect any of my credit cards for unknown reason. They said i should write to billing team for manual card connection. Previously not problem with this cards for any services.