I am using KnownHost as my VPS provider. They are absolutely top-notch, both in their solid server uptime, and their support ...展开
staff. I'll say that again, the KnownHost support staff is awesome. They are friendly, extremely knowledgable, ultra helpful and their response time is very good. After moving around to different host providers with dissapointing results, I discovered KnownHost in 2013 and I have never looked back. The cost is premium, but they're worth every penny.
Kudos to KnownHost!
I had been using their VPS hosting for 3 years. Lately, one of my customers' PC got infected and sent a number of spam messag...展开
es, so took all the necessary actions to resolve this issue. A few days after the problem was fixed they suspended my server without a warning for two days ignoring my urgent messages for help and without being able to reach them on the phone. Fortunately, I had a backup of all my files and databases and I was able to move to another hosting company because I didn't know if or when my server would be back online. They said they suspened my server to protect reputation but sInce the problem was fixed and given that they were ignoring me for support I can only assume that they think it's a good idea to punish users instead of helping them which is a very unprofessional behavior.