I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
I had to wait 3 full days for the VPS to get uploaded off the bat. They have the worst support I've ever dealt with, and by w...展开
orst I mean almost non-existent. They haven't had a tweet, or any social presence since 2018 which sadly I found out about after I purchased the plan. If I could rate lower than a 2/10 I would but I can't seem to be able to do that. Do NOT make the same mistake I did and buy this host. They look like they have a good pricing but it's not worth the hassle and hoops you have to go through to get everything set up. I'm a week into the hosting and still haven't had it all set up and I've gotten 0 help from the support team throughout any process.
I'm not a big time customer. I have 1 domain this it important to me for use as a small business / hobby. Been with this com...展开
pany since 2015. Each time I've engaged with Small Orange, I always walk away annoyed and frustrated. It seems such a self-centrist business with zero regard for customer experience. Simply awful. I'm looking for a new host.