I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
I had been using their VPS hosting for 3 years. Lately, one of my customers' PC got infected and sent a number of spam messag...展开
es, so took all the necessary actions to resolve this issue. A few days after the problem was fixed they suspended my server without a warning for two days ignoring my urgent messages for help and without being able to reach them on the phone. Fortunately, I had a backup of all my files and databases and I was able to move to another hosting company because I didn't know if or when my server would be back online. They said they suspened my server to protect reputation but sInce the problem was fixed and given that they were ignoring me for support I can only assume that they think it's a good idea to punish users instead of helping them which is a very unprofessional behavior.