We have been with fastcomet for more than a year. Really very good support, not like other. They even give you suggestion on ...展开
how to secure or optimize your servers. All the support is very supportive. The 4 stars reliability is because of the maintenance schedule, which cannot be moved. Don't get me wrong, they do notify the schedule by emails, but they just cannot do anything regarding the schedule that has been set. But that is the only con. Other than that, their service and support is super. Especially Yordan G, who execute our Dedicated server upgrade within minutes, from the planned 2 hours timeframe. Even Ms. Hristina from the billing department can act so fast, that make it possible for the upgrade to take place within a short periode of time. Need advice about monitoring? Answered by Mr. Viliyan. Then, what's next? After you know about the monitoring system, but don't know how to proceed? Just ask in the ticket, and Mr. Ivan set it up for me. What? Don't know what is wrong that made your server slow? Mr. Todor help me to diagnose. Great support and solid team work when they are handing over the ticket.
Thank you guys for supporting us all this time.
They have limitation on everything! I am on highest shared plan, there's a limit on mailbox (4GB) although it's mentioned on ...展开
their sales page, but these people have a limitation on monthly bandwidth (100GB) too which is not mentioned anywhere, it just pops out every month, last time they told me that some crawler is eating away the bandwidth, but even after blocking it, the issue remains. At least put up a board saying that you have a limit on the resources, this is fraud man!
I had servercheap.net as a solution, there was a problem with their image on Ubunut 18.04 that would not allow me to change t...展开
he hostname. I ope the ticket and the support person replies with a googled article that explains how to change it. However, I already knew how to change it, i kept changing it, tried it 10 times before opening a ticket. Every time I would reboot it would revert it back to the same Ubuntu18 hostname. So, I responded to the ticket explaining that they didn't read my ticket, but they said the case was closed and I needed to follow the link. I replied again, told him I did follow the document but after rebooting it would still revert. So, they band me from their service and destroyed 30gb of data that I cannot get back.
DO NO USE THEM...