I've been with Hawk Host for more or less about 5 years and have subsequently in that time slowly grew my hosting package. I ...展开
lately had to downgrade due to the Covid Situation to save costs where I can and Hawk Host were super helpful as always in assisting which triggered my intentions of writing a positive review as they did not resist or try to upsell me, but supported my actions.
Over the years I've opened more than 50 support requests with Hawk Host and have almost always received a response within 12 hours - and no later than 24 hours - even on weekends. I would consider Hawk Host to be extremely valuable and reliable, and good value for money.
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Been asking since 2018 to have my old gmail address removed and use my icloud one...
its 2020 and you cant change it yourself...展开
... you have to request it with a service ticket...
Everytime.. they keep asking for something different and the ticket gets closed...
Latest is to respond to email chain and put my PIN in the email???
Nice security practice....
If it comes down to HawkHost vs competitor.. ... I would say strongly consider the competitor
I'm not a big time customer. I have 1 domain this it important to me for use as a small business / hobby. Been with this com...展开
pany since 2015. Each time I've engaged with Small Orange, I always walk away annoyed and frustrated. It seems such a self-centrist business with zero regard for customer experience. Simply awful. I'm looking for a new host.