Server side backups, simple right? Not with Inmotion
I´ve contacted them four times, the first tier is completely useless, th...展开
ey´ll keep you waiting around one hour just to start the chat with your, then they´ll waste another hour of your time until someone realises they don´t know how to handle the failure and they´ll tell you that they´ve done something, if that doesn´t work call in a few days time
When you´ve done that a couple of times, of course you don´t buy it anymore and you want to talk to someone also, someone that knows something or can provide a solution, that´ll cost you another hour of waiting at least, once I could talk to another operator, he couldn´t do anything but he knew what he was talking about. He escalated to the team that really knows and they will send me an email, when the issue was fixed.
I received the email, customer support also contacted me apologising and all that but the issue hasn´t been resolved even though the technical team said all was working fine.
So I contacted them again, of course the first two hours wasted again (one waiting, one with the no clue guy) and I got the usual solution, call another day,
I said I am not leaving until get a solution, supervisor, another operator... something but I´m tired of wasting my time. They hang up on me, just like that
I am changing hosts