I must admit, so far, I am very impressed with their service. They assign you an Account Manager Executive right from the sta...展开
rt, a real person!
In addition, what I like so far about the experience with them is:
1) Their dashboard has a lot of features and offers great flexibility in managing my instances.
2) The fact that they display a phone number predominantly on your support page, KOODO! We do not see that a lot now a days.
3) I tried the support desk with one inquiry ticket and the response was faster than for some high priority tickets I had opened with their competitor.
4) So far, my instance is fast, responsive and very stable.
Overall, great service and very competitive pricing.
My website has been down for a day now (this is not the first time!) and Technical Support does not answer any tickets. This ...展开
company does not have a phone number to call so there are no live people. I can't even access the files through the Control Panel that HostASP provides. For all intents and purposes my website is GONE and I am paid for another 11 months!!!
At this point I would give them a ZERO on reliability and especially support!
Support feels rude and apply obsessive marketing, like "Hey, I don't get, why you don't want to give me your...展开
mail, no spam guaranteed".
At the end i didn't manage to connect any of my credit cards for unknown reason. They said i should write to billing team for manual card connection. Previously not problem with this cards for any services.