I have been with HostMantis for about 10 years (I think) during this time they have been amazing. I am a "nerd" I guess but w...展开
hen I need help they are always there. I remember one time I was at my computer and they were at their desk (I am on the other side of the world. Australia) and the Q & A were flying back every minute or so for over an hour until my problem was fixed.
Very recently (July 2019) they went "above and beyond" expectations. If it was not for their help I would NOT have my 3 websites up and running. I find "Outside" help impossible to find, and at a Word Press meetup recently when I told others about the service from HostMantis all the others could say was "You are so lucky.. my provider would not do that and if they did it would cost hundreds of dollars)
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
They don't honor coupons
The last Year my plan price was increased from $9.55 to $48.55 I questioned on a ticket and they didn't honor the price. i ma...展开
de a new order with a new lifetime cupom and migrated my data by myself, and this year again they increased the price from $7.05 to $26.44. i opened a new ticket and this year they said if im not happy to leave... Don't believe in any life time coupon promoted here or any other hostmantis advertising.
My organization has been trying to pay our hosting charge by check since January. The wrong address was listed in their recor...展开
ds, then we sent a check to the second address but their billing department cannot seem to find the check. So, our site is down at a critical time of the year.
You can only communicate with this company thru chat and that's a joke.
We were with Host Excellence, which was a great company. Site5 sucks!!! Avoid them!!