The level of customer service is outstanding. The team is very helpful, friendly and efficient.
after 10+ years, I cut...
In the beginning host monster was amazing, affordable, friendly customer service, fast site, and cutting edge tech. Within th...展开
e last few years the prices went higher and higher while the service, support, experience fell apart. Massive price increases with no new features. When I cancelled today the customer support rep didn't even ask why? I would think after 10+ years they would at least ask or try to convince me but I guess its too common to care.
DO NOT USE HOSTPAPA!!! The worst hosting company I have ever used. After one month I was told my site was triggering a huge n...展开
umber of faults. I followed all their suggestions to fix the issues, but no change. The advice from one staff member to the next was different and contradicted the one before. After 5 months of non stop issues I moved my site back to my old host, where there are no issues at all. I had paid for 3 years up front and have asked for 2 years to be refunded as I have only used their services for 5 months. I have just been told no refund, because upon checking my account they can't see there was ever any faults!!!!!!!!!!!! I have 26 emails from them over the 5 months showing graphs and tables highlighting all the faults my site was apparently responsible for, including an email threatening that my site would be blocked within 5 days if I didn't fix the hosting issue!! Worst company ever.