Due to my mistake i have removed cpanel major files, Mr. Karun and Team help me lot. Thank You Mr. Karun and Team.
Nightmare customer ser...
Server side backups, simple right? Not with Inmotion
I´ve contacted them four times, the first tier is completely useless, th...展开
ey´ll keep you waiting around one hour just to start the chat with your, then they´ll waste another hour of your time until someone realises they don´t know how to handle the failure and they´ll tell you that they´ve done something, if that doesn´t work call in a few days time
When you´ve done that a couple of times, of course you don´t buy it anymore and you want to talk to someone also, someone that knows something or can provide a solution, that´ll cost you another hour of waiting at least, once I could talk to another operator, he couldn´t do anything but he knew what he was talking about. He escalated to the team that really knows and they will send me an email, when the issue was fixed.
I received the email, customer support also contacted me apologising and all that but the issue hasn´t been resolved even though the technical team said all was working fine.
So I contacted them again, of course the first two hours wasted again (one waiting, one with the no clue guy) and I got the usual solution, call another day,
I said I am not leaving until get a solution, supervisor, another operator... something but I´m tired of wasting my time. They hang up on me, just like that
I am changing hosts
Exactly one month after I have bought a package with these scammers, I get an email stating I do phishing activi...展开
ties on their server. Bought the package: September 17th. Got suspended October 18th. Exactly in time so I couldn't build a case via Paypal and request my money back. From what I read here, most if not ALL of the reviews are "ordered". The situation is pretty screwed up with them.
So the email stated I do phishing activities and there was a report coming from some site with this warning.
Aside from the incredible perfect timing they've chosen to warn me, there is waaay more info in my defense.
The thing is - and I have uncontestable proof - my website had been uploaded September 24th. Nobody had logged in there since.
According to their printscreens, the corrupted phishing files, are inside a folder created on September 25th. The files INSIDE this folder, are all created sometimes in June. I didn't even have an account with them in June :)
At first, I thought this is a hacking case - and if it was, their server got hacked. I have the exact backup with the files I have uploaded September 24th and everything is spotless.
What bothered me the most is that I did everything in my power to correct the situation. I have recommended the deletion of the affected domain - and it happened almost immediately after I have seen the case. Then, I wasn't proposed a refund. Then, there was no investigation of logged-in sessions. AND the email came 1 day after a possible Paypal dispute was out of the question.
Not about the money, but about the time spent to investigate their scam, because I consider myself a fair and honest person. The accusation is simply TERRIBLE. Makes you feel like crap.
Stay away from these scammers.
And don't believe any review written online. They do the reviewing themselves.