I've been with iWeb since 2012. I haven't ran into many issues with my dedicated server but when I have they've always been p...展开
rompt to reply to my e-mails and fix whatever the issue is if I can't handle it myself. I need to upgrade to a new server and thought I'd shop around a bit (hence why I'm on this review site) but I'm thinking to myself why even bother looking? I'll just stick with iWeb, they've proven to me over the years that they're super reliable.
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
Very bad customer support
Keep increasing prices on server, I'm costumer for many years, just lazy to move the VM to other place, but enough is enough....展开
They recently increase the price, I expressed frustration and said unless they bring it down(because it is already 6 years old server :)), I'm switching, they replied and thanked my for submitting closing request and that my server will be deleted soon :)
I didn't submit the request, just said I will be moving my stuff over the weekend. This is just a terrible customer support.
My organization has been trying to pay our hosting charge by check since January. The wrong address was listed in their recor...展开
ds, then we sent a check to the second address but their billing department cannot seem to find the check. So, our site is down at a critical time of the year.
You can only communicate with this company thru chat and that's a joke.
We were with Host Excellence, which was a great company. Site5 sucks!!! Avoid them!!