IX! I was not sure how to add a review in your site, I was truly disappointed by some of the reviews
I read in some other sit...展开
es. First, I would like to start by saying, you have always taken care of me, from allowing me to know
months in advance if my domain's expiring, or hosting my site and allowing me enough time to have the year cost. Your company has always set a high standard with my small business when I first started with you nine years ago. My technical helper, Mandy helped me set up my website
with your help. She was very pleased with your company, she used it for her own site. That sold me immediately. Your fees are very reasonable, and the few times I had to be on the phone with you, you have had a friendly staff answering phones and helping with unique questions. A while
ago, I was helped in a very personal way about what to put in certain areas in my site. This person, was remarkable and funny too. She helped me with my wordpress site, by mentioning one or two things I never thought I would know on my own. I don't remember her name, but we laughed and
joked a little. Left a very pleasant image of your company.
There is always a unique person on the other side of the line when I have called. I believe this company has taken very good care of all our sites, by updating it, and taking no more than 24 hours to update living it safe and protecting it from harm. Thank you Ixwebhosting, you are truly an
amazing company to be associated with.
I was a site5 customer since 2006. In 2017, a few months before my plan was scheduled to auto-renew for another two-year term...展开
, I switched my site to a cheaper plan. Site5 refunded the unused portion of my old plan; however, I did not realize until recently that they had never cancelled the billing for the old plan, and it renewed in 2018 for another two-year term even while my new plan for the same domain name was still active. My new plan also auto-renewed in 2019 for two more years. So for my last two two-year terms, I have been double-billed for the same website.
I was told via a site5 chat window that my old account could not be refunded while it is still active and was advised to place a cancellation request for my duplicate account, after which point a credit would be applied to my billing account. So that's what I did. When that request was processed, they cancelled BOTH plans and my web site ceased to function.
The following Monday morning I reopened a ticket and waited for a response. And waited. And waited. Finally, 66 HOURS later, I got a response. I was told that I had cancelled the wrong plan, that I should have cancelled the new plan instead, the one I had just renewed months earlier. Any mention of a refund is quickly met with a link to their refund policy, which essentially states NO refunds beyond the first 45 days for ANY reason. I can attest based on personal experience that "customer satisfaction" and "doing the right thing" aren't valid reasons.
So like many other site5 reviewers, I have noticed a decline in customer service the past few years. Their only support options are a ticket system or via chat window. It once was possible to call site5 and speak to someone local if an issue arose. Now, in their exact words: "As an Inbound Support Center, we do not provide a callback to our customers. I am sorry for it. We have discontinued the phone support."
One thing positive I will say about site5, their uptime is legitimately very good. Unfortunately, that alone isn't worth the slow and underwhelming support. There are too many other options. I switched to Complete Internet Solutions, which is not only cheaper with a price lock guarantee but provides quality customer service as well; my one issue was resolved via phone in less than an hour. I should have switched from site5 years ago.