I must admit, so far, I am very impressed with their service. They assign you an Account Manager Executive right from the sta...展开
rt, a real person!
In addition, what I like so far about the experience with them is:
1) Their dashboard has a lot of features and offers great flexibility in managing my instances.
2) The fact that they display a phone number predominantly on your support page, KOODO! We do not see that a lot now a days.
3) I tried the support desk with one inquiry ticket and the response was faster than for some high priority tickets I had opened with their competitor.
4) So far, my instance is fast, responsive and very stable.
Overall, great service and very competitive pricing.
Support feels rude and apply obsessive marketing, like "Hey, I don't get, why you don't want to give me your...展开
mail, no spam guaranteed".
At the end i didn't manage to connect any of my credit cards for unknown reason. They said i should write to billing team for manual card connection. Previously not problem with this cards for any services.
Account creation is not fast and they do not offer phone support. When you have a problem its quite slow to have to go to the...展开
open ticket and wait and wait and hoping someone is reviewing your ticket at this time. Also when you buy the hosting your control panel says pending even if you paid, not estimated time for when the account will be setup. In other hostings its right away. Even the email confirmation doesn't tell you an estimated time. You are in the dark waiting.