Been with them for 3 years, they go out of their way to help and always answer question within minutes.
This is truly the best hosting company out there. Their servers are amazingly fast, and their customer support is exceptional...展开
I currently use their VPS service Kloud to host all my websites, and everything runs smoothly, day in day out.
I would highly recommend this host for use on all your websites, having tried out their Shared Reseller package myself as well.
Terrible experience with their support. You can get your account suspended for no reason! Let me explain.
One evening we noti...展开
ced all our sites/email accounts were offline. We received an email stating it was suspended because of "backup storage" and to check the Terms and conditions.
Upon visiting the terms and conditions there is absolutely nothing mentioning backup storage. In fact, the wordup "backup" does not exist anywhere in their terms! In addition, we've used the webdisk feature on cpanel for well over a year now and never had an issue. Now all of a sudden Krystal decide to suspend our account with no warning and no explanation as to why because of some imaginary reason that isn't in their terms and conditions!
Don't use Krystal hosting. The sad reality is that these guys have lost focuss on what made them great, they are now just another big hosting company with awful customer support and a set of T&Cs that contradict what you can and can't do.
Avoid at all costs, plenty of other decent hosting companies out there.