Next week will be the fourth anniversary of my signup with KnownHost. Having hosted various numbers of websites for over 25 years, I have leased upstream from numerous hosts, and have seen hosting companies come and go. I ge... 展开 nerally pick hosting companies based on uptime and support. You find those things with companies that are not conglomerates who are more concerned with profits than with customer satisfaction. Every interaction with KnownHost has been a positive one, and when I need help or have a concern, they are always there immediately. 收起

Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email alerting me to the files that were malicious. I deleted all of them except one (which I missed by mi... 展开 stake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs. 收起