I've been using knownhost as my VPS provider since 2014 and i can't stress enough how great they are. I absolutely love them....展开
I have a big website that gets millions of visits per month and never had any issues with my VPS server. all the issues i had (which is very very rare) was because of me or some issues related to the site CMS (i use wordpress) and their support fixed it all for me and in no time. i'm not even joking, their response time is astonishing and they really go above and beyond with their support. even if the issue was not related to the server they will advise me and guide me to the best way to fix it.
They are AWOSOME.
Trust me, if you used their service you will sleep soundly knowing that your website is in a good hand.
I've been with Nexcess for about a year. They have made progress over the last several months and are continuing to improve. ...展开
The backend admin panel lacks some features common at other hosts (like the ability to manage domain redirects or access a file manager). Reliability has been strong. Support is good most of the time, though out of the 20 times I have contacted them, on 2 or 3 occasions I didn't hear from them until I sent another email to remind them of the issue. When they do respond, support is helpful and friendly.
I had a $350 per month plan at LiquidWeb and got pitched by them to switch to a Nexcess cloud server. I publish around 45 Wor...展开
dpress sites. The process to move my sites from LiquidWeb to Nexcess was very cumbersome - one would think that because these two companies share management the transfer process would be easy. Nope . It took several weeks and for each site I had to create a separate ticket. I finally got the sites moved over and whenever there is a problem there is no phone support (or at least no one has ever picked up). They use a ticket system and response time is very slow - usually I end up waiting several days and have to constantly demand attention. I regret moving to Nexcess - they are a bad choice if you value customer service.