Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email ...展开
alerting me to the files that were malicious. I deleted all of them except one (which I missed by mistake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs.
I've used Rackspace for about a decade for our business and our clients. At one point we ran about 150 cloud servers with the...展开
m, as well as their storage, CDN, and DNS. They had great pricing, they were super reliable, and their support was great. Now they are far more expensive than their competitors, they offer no support (unless you want to pay an addition $100 / server), their backup system is unreliable, and to top it all off, now that their support is worthless they've added a "support" fee to your account that varies based on how many of their products you are using (the more products, the higher the price).
We are down to our last server on rackspace, waiting on clients to update some IP addresses and we will be done with Rackspace for good.
As a side note, they are still leaps and bounds better than A2, which this website keeps popping up ads for.