I have high praise for the technical support team at KnownHost. I have a few sites on a KnownHost server and needed help to migrate another site from an outside host. It was a complex migration at the limits of my skill level... 展开 s, and the technical team helped with many tweaks to get some very old software working on the new server. The job took half a week and many ticket updates but the site has been running smoothly for a month now. The job was outside the scope of their free migration help but the fee I paid was money well spent. I interacted with several people on the team and every one had a cheerful, can-do attitude. And got the job done!!! I am a very happy camper. 收起

Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email alerting me to the files that were malicious. I deleted all of them except one (which I missed by mi... 展开 stake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs. 收起