I switched from another company after I got fed up with their tech support. Despite knowing that KnownHost doesn't have phone...展开
support, I saw that others were happy so I gave them a try.
I could not be any more satisfied with a provider. I have a small VPS for my equally small company, and while there have been a couple of hiccoughs along the way (as would be expected with any server), they have addressed any issue, in minutes, and have gone out of their way to search for even the smallest problem. Every solution has been accompanied with an apology for "my inconvenience" and a genuine expression of willingness to help with anything that may arise in the future.
Reliability? As damn near 100% as I could hope for. Speed (server)? Fantastic. Pricing? Besides being more than reasonable, they have actually adhered to their promise of a fixed price. No increases in 5 years.
KnownHost: Don't ever change!
After a year of use of a reseller package I recall the best moments:
They do not have or provide any telephone number to cont...展开
Almost every 2 or 3 weeks all my clients websites were down! Without any notice from them! The most funny thing was that the same time their main website and client portal was down too! The only way to communicate with them was Facebook. If I was lucky I got a reply in an hour saying that they were trying their best to resolve the server problem.
All email accounts from my clients were facing blocking issues (RBL). The problems were disappearing when I moved theese websites to another host.
Also without any reason my websites were reaching the limit of 50 emails per hour and usually got blocked. Of course none of these was happening before I moved in regxa or after I moved out!
The most tragic moment was a day all websites were down for too many hours! I was trying to contact them in Facebook without any answer. Sometime later I saw a post on their wall saying that they did change their DNS! They just changed their DNS without any prior notice. I had to change manually the DNS's to every account and wait for more hours - almost a day for the new DNS to activate.
The last thing I must mention is that I asked them a week before to change my way of payment from yearly to monthly and the ticket never replied. 1 day before the time ends they replied saying that the fixed the invoice. But they didn't. I contacted them in Facebook (they didn't replied the ticket) and they responded as:
"If you requested before expire invoice it will be accept to monthly if not must be renew after that bill you can change to monthly sir!"
"The request changing to monthly accepted after expiring but its not working now! You need to renew then it will be changed to monthly automatically.."
So they wanted me to pay for a year of service before they change it to monthly!!! How about that?
I have to mention here that I paid 20$ to my credit balance in my regxa account just to be sure they will be paid for the monthly invoice that never made. The kept these money and send me today an invoice of the above amount as a "late fee"!!! Late fee of what???
If I was in front of them I would just punch them in their faces! STAY AWAY from these