After my recent host was hacked, I switched back to KnownHost. I've used KH for hosting large and small sites for over 10 yea...展开
rs. I've also used other hosting companies during that time. KH is the only one that has consistently provided a very high level of service for a cost less than some other bigger hosts. I now use them for all the sites I host for myself and clients. I recommend a semi dedicated server for its power and features.
Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email ...展开
alerting me to the files that were malicious. I deleted all of them except one (which I missed by mistake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs.
They killed my website, which was running on a professional and reputable script... (phpProBid) Then they lied and blamed the...展开
script. They claimed it would not run because it was written for an older version of .php. It is the most recent 2021 release so THAT was a blatant lie. It was written for 7.1 or later and won't even install on 5.6, which was the version they CLAIMED it was only compatible with. What actually happened: Their representative attempted to restore it from backup after their glitch... then lied. IT GETS WORSE: I re-built the entire website from the ground up and it was running fine for weeks... until the day after they migrated my service to a "new" server without warning. Suddenly the website will not connect to the database any more. (Is it coincidence that I left them a one-star rating and negative comment on facebook a few days before?) I opened tickets with them and the software developer who created the commercial script I am running on the site. They (obviously) re-configured .SQL on my service, and they (once again) claimed the SCRIPT changed. It did not. When the developer and I requested they fix it, they (RUDELY) said I would "need to purchase VPS or a dedicated server to configure .SQL myself." and marked the original ticket as "answered." My website is still down and now my only option is switch to a better host. I may be paranoid, but I truly suspect that they targeted me because I caught them in a lie, and they sabotaged my service for it.