I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Horrible customer support.
Their billing system does not work. Spontaneously issued 3 invoices for the same product.
d them 6 times, and every time the first reaction is that I have to pay (again!), then they say indeed I don't have to pay, but refuse to cancel their bogus invoices. Then I get a threatening automated notification and the cycle repeats.
Also, old hardware. Near-end-of-life, slow SSD's with 100's of terabytes of mileage.