I have hosted my website with Liquid Web for more than a year and always had superb customer service. Currently, I have a sec...展开
urity support ticket submitted Saturday requesting urgent assistance with some vulnerability issues regarding my SSL certificate. It's now Tuesday and I have not had a single response in more than three days. I have called at least twice each day and each time I am told the security support team is busy and they are very sorry for the delay. I should hear from someone within a few hours.. But still, three days later ... nothing. EXTREMELY DISAPPOINTED!
I've been trying pretty much every single "offshore" hosting provider there is for a story I'm working on by putting them all...展开
through the test of running a instance of a user-generated content site we run. It gets a lot of copyright claims and occasionally malware slips past our automated scans.
As with all the other hosts we've used we asked them beforehand if they'd give us time to remove that kind of content, they said we shouldn't worry and that they'd give us plenty.
Day 1: The first impressions were pretty bad, looks like they manually process every single order, so took around half a day to get the credentials.
Day 2: Everything was running fine until suddenly the server goes offline and is completely unreachable. We take the server out of circulation and open a support ticket.
Day 3: Still no response on the support ticket, ask them why and they come back and say there are no issues. Server still super unstable, the chance of getting a successful SSH connection is about slim to none.
Day 3 mid-day: We haven't used the service since day one because it was offline or super unreliable every time we tried. We hadn't gotten a single dmca ticket in the time we did use it but low and behold, suspended for "Reason: Phishing".
Offshorededi is a scammy service with no support team, the most unreliable servers in the entire space and prices that do not reflect in any way what you end up getting. Don't you dare inconvenience them or they'll make up a reason to suspend you. Avoid like the plague.