We have been customers with Liquid Web for the last 5 years. We are super technical and have switched hosting providers sever...展开
al times until we came to Liquid web.
1: Relibility - second to none.
2: Support - I have never seen support as good as these guys. No matter when we call in or what we call in for, they just know it, eager to help, and take ownership. Never, would they take shortcuts or drop the ball.
3: Managed Servers: Managed servers really means managed servers. I never worry about it. Also, their servers are highly optimized. There is never the talk about upsell. Just straight honest.
4. Speed: Tier1 provider, need I say more?
5. Uptime: Network uptime is 100%.
6: Price: Worth every penny and their price is really competitive.
One of our websites was under attack recently and we worked with engineer Jaime Martinez who not only detected the issue and addressed it, he also did some serious optimizations proactively without asking (just asked for approval as he saw some good room for improvement). Honestly, whatever he did just made the server fly like never before. This triggered me to come and write this review.
I have no idea why this company is having bad reviews on this website but they have been extremely helpful with me. I got a V...展开
PS and they configured my server, transferred all of my domains, files, databases, email ... etc, from my previous company and even configured my DNS on my domain provider. Technical support is great they would do whatever you tell them and install any plugin you request. They even offered to fix an issue with my ticket system that they have nothing to do with. I'd definitely recommend them.
I have been a client for 11 years. server.ecepts.net was my server. They started out much like liquidweb is now, reliable, ex...展开
cellent equipment, English speaking telephone support 24/7 that was super helpful.
A few years ago, just stopped all phone support.
After that they shut my server completely down while I was on vacation (after being with them for 9 years and never missing a payment, they shut my server and all sites down over a $65 payment that didn't go through on a credit card).
In June/July 2018, my service was down/spotty for 45 days while they corrected a server node issue.
Over the last 2 months I have been migrating away from them to another company, but I needed to do it one site at a time (and updating each site as I go).
Today, again my sites were down & could not log into root. You cant all anyone, so you open a ticket, or chat support.
After I get on with chat support, bingo sites are working now (what the hell was the problem... we will never know).