I have hosted my website with Liquid Web for more than a year and always had superb customer service. Currently, I have a sec...展开
urity support ticket submitted Saturday requesting urgent assistance with some vulnerability issues regarding my SSL certificate. It's now Tuesday and I have not had a single response in more than three days. I have called at least twice each day and each time I am told the security support team is busy and they are very sorry for the delay. I should hear from someone within a few hours.. But still, three days later ... nothing. EXTREMELY DISAPPOINTED!
I have purchased a VPS service which turned out to be unusable as their international connection is pretty bad (50KB/s to som...展开
e regions). After demonstrating the technical issue I tried to cancel the service, but they never issued a refund. It's been 3 weeks since I have formally asked for termination. They always reply with "Colleauges process them gradually"