I've been with Nexcess for about a year. They have made progress over the last several months and are continuing to improve. ...展开
The backend admin panel lacks some features common at other hosts (like the ability to manage domain redirects or access a file manager). Reliability has been strong. Support is good most of the time, though out of the 20 times I have contacted them, on 2 or 3 occasions I didn't hear from them until I sent another email to remind them of the issue. When they do respond, support is helpful and friendly.
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
When asked to recover ...
Earlier this week we reached out to their support to recover an old version of a website to a new staging platform. We made i...展开
t very clear that we did not want this iteration on our live site (We even specified EXACT IP ADRESSES). Without question or clarification, they overwrote our live site. We are working with a VIP client, and have been working tirelessly to process revisions and finish this site. Our reputation is on the line over a hasty decision made by a support rep. If you can't provide proper site recovery/migration, don't offer it at all, PERIOD. We do not have time or money to continue being held accountable for mistakes made by flaky support reps, and the remnants of the Liquid Web buyout.