I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Arrogant ignorant Horrible customer support, i have had two accounts with them, and i closed all instances in both, but i was...展开
mistaken, one had one IP address active i believe, and i used to get bill every month, i contacted their support and provided my other account to check, they said it could be error, so ignore, after a year, i had to pay the bill for whole year. Their support people was so pathetic that they could not find my second account.
I requested to refund money as it was not my fault, but i was surprised to see there bunch of arrogant people who started making fun and "go to hell" attitude.
I would never ever use them again, worst experience.
I'm not a big time customer. I have 1 domain this it important to me for use as a small business / hobby. Been with this com...展开
pany since 2015. Each time I've engaged with Small Orange, I always walk away annoyed and frustrated. It seems such a self-centrist business with zero regard for customer experience. Simply awful. I'm looking for a new host.