I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Do NOT waste your time and money.
As it has been stated previously, they "customer support" is just there for the sake of bei...展开
ng there and not helping at all.
This host was recommended to me as it had some features like sqlserv and pdo that rarely any webhost provides. I got a 1-year plan just so they would remove the key features I decided to host with them without any prior notice. When I confronted them about it, all I got was "Yeah, sorry. We do not do sqlserv and pdo anymore". No refund, no compensation.
As this is a joke of a hosting service, I transfered my domain over to namecheap to be done with them and let my remaining time run out. It was all well until they automatically charged me a renewal I did not want. I messaged them within the same day explaining my situation and that I do not wish to continue using their service and they simply closed my ticket with 15 minutes without replying to it.
I only got a reply after I sent another message to the closed ticket and all I got was they do not do refunds. Fair enough.
However, they also charged me for the domain that I had already transfered over to namecheap, so I do not exactly where that fee comes from. I paid the domain upfront the first year and I transfered and paid for an extension with the new register before it expired.
They won't refund me a charge for a service they do not provide and are ignoring my tickets.
Don't bother, you might as well find some local guy that hosts on machines in his basement and still get better customer support and value/money.
It is a disgrace they got a 2/10 for me for this review when they should have gotten 0/10.