I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Registered my domain with VernalWeb and using their hosting for few days. Faced some issues and got instant solution. Highly recommended.
I'm not a big time customer. I have 1 domain this it important to me for use as a small business / hobby. Been with this com...展开
pany since 2015. Each time I've engaged with Small Orange, I always walk away annoyed and frustrated. It seems such a self-centrist business with zero regard for customer experience. Simply awful. I'm looking for a new host.
Something happened to my account...again...on their end. Suddenly I couldn't access any of my company's emails...my password ...展开
didn't work for cpanel, and my WordPress site was partially "reset" (original theme graphics, most of my graphics gone, and all posts deleted). EzzyTech did fix the first 2 items pretty quickly even though they aren't telling me why it happened. But they told me in order to fix the WordPress problem I needed to update to the latest version of WordPress and then they could fix it. I did, and it got worse. Then they told me "they don't do that" and I need to contact my developer. It's just me. I am the developer. Why would they say they could restore it if they couldn't? What did they do that reset my page? I had to go back and rebuild everything from scratch. All posts are still lost. They were no help at all after that.