I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
I love this company. It's affordable, reliable, and the customer service is nothing short of amazing.
I'm not a big time customer. I have 1 domain this it important to me for use as a small business / hobby. Been with this com...展开
pany since 2015. Each time I've engaged with Small Orange, I always walk away annoyed and frustrated. It seems such a self-centrist business with zero regard for customer experience. Simply awful. I'm looking for a new host.
I had to cancel my credit card because WebHostingHub.com (I've been their customer for 4 or 5 years) kept making unauthorized...展开
charges to my credit card. They would pay for domain renewals that I didn't want and charge it to my credit card, and then say, "Oh sorry, our policy is no refunds."
The only way to stop this theft was to cancel my credit card, because they kept doing it! This company seems to be fine to host your site with, just don't give them your credit card, because they will make random charges to your card and tell you that's okay because it's in their fine print.
Personally, I think it's stealing when someone charges something you don't want, and haven't authorized, to your credit card, and then they refuse to return your money.