In September 2019, I had DAILY exchanges with their incompetent, illiterate technical support team a bit OVER TWO WEEKS witho...展开
ut ever receiving a complete resolution. The support was so inadequate that one of their Hosting Team Leaders eventually became involved and said, "To my regret, some confusion occurred and the misleading information was provided". She made a lame attempt to apologize for their remarkable ineptitude and their lying by offering to give me $20 in account funds in addition to a coupon code for 20 percent off any future purchase.
Here we are in July 2020 and I have been going back and forth with NameCheap for two days now attempting to simply redeem the coupon code. I have interacted with six different members of their customer support team so far and they all lack logical reasoning skills. With each response on my support ticket, my simple issue becomes more bizarre. They ADD a new non-existent parameter with each iteration. A middle school student could offer better support. I CAN'T MAKE THIS STUFF UP!
I will never do business with Namecheap again. They may be less expensive than similar companies; however, money becomes no object here--I am happy to pay much more for competence and professionalism.