We have had so many bad experiences with Net Registry. Here is todays:
Today we found that our website had been taken down by...展开
Following numerous telephone calls to Netregistiry and misinformation provided by the out sourced service center, it transpires that the reason Netregistry saw fit to take take our website was because of an overdue payment for an annual website security subscription.
My understanding is that this is an optional service, i.e. it is not a requirement to pay for the annual security subscription.
Why would Netregistry penalize us by taking down our website? This is akin to blackmail and is a very underhanded approach to business. This has caused us considerable inconvenience and expense as no one in our company was able to send or receive emails. We were effectively held hostage by being made to pay for a service which we did not want in order that Netregistry would make our site live again.
I will be taking this further including a formal complaint to the ACCC.