I spent many years as a customer of a growing, big brand Hosting service. They changed ownership and management. The new owne...展开
rs cut cost and service. After 12 months of poor service and learning why the change, I looked for a growing, well-reputed host. I found A2, the rest is history. If I have a problem or a need on my hosting, they fix it promptly. If I need a 3rd party service, they can often recommend good providers. Seriously, what more can I ask for? Yes, of course, their prices are a little higher, but I'll ask you, when you get hacked or your server goes down due to a big traffic spike, who do you want on your side? A price cutter and slow response and blaming behaviour or people that help. I may only need help a ouple of times a year but if my server goes down in a traffick spike, that costs a lot.
I've been with Nexcess for about a year. They have made progress over the last several months and are continuing to improve. ...展开
The backend admin panel lacks some features common at other hosts (like the ability to manage domain redirects or access a file manager). Reliability has been strong. Support is good most of the time, though out of the 20 times I have contacted them, on 2 or 3 occasions I didn't hear from them until I sent another email to remind them of the issue. When they do respond, support is helpful and friendly.
I had a $350 per month plan at LiquidWeb and got pitched by them to switch to a Nexcess cloud server. I publish around 45 Wor...展开
dpress sites. The process to move my sites from LiquidWeb to Nexcess was very cumbersome - one would think that because these two companies share management the transfer process would be easy. Nope . It took several weeks and for each site I had to create a separate ticket. I finally got the sites moved over and whenever there is a problem there is no phone support (or at least no one has ever picked up). They use a ticket system and response time is very slow - usually I end up waiting several days and have to constantly demand attention. I regret moving to Nexcess - they are a bad choice if you value customer service.