I've been using Altus Web Host for a while now, and have nothing but good things to say about their VPS hosting service. Thei...展开
r pre-sales and sales support is outstanding and most importantly for me given the level of ABSYMAL service (believe me, if I wrote about it here, you guys wouldn't believe meI received from the web host prior to that - it is PERSONALIZED service. I've got nothing but great things to say about Milan from sales in particular - he and his colleagues are the reason I chose Altus over other potential web hosts!
Lots of guys have great sales service, but the exact opposite when it comes to tech support, but thankfully Altus isn't that way. Their tech team DOES their best to resolve customer queries as best as possible, and though it sometimes takes a while for them to do, they DO eventually get the job done (and after moving sites TWICE, I know this much!).
Great job guys - keep it up!
I've been hosting my website for 14 years there using the $5 per month plan since February 2007 ($120 every two years). No e-...展开
mail was sent announcing a price hike, just a bill that I was planning on paying one month early and luckily noticed in-time that it was 20% higher. NO WARNING and NO EXPLANATION. It looks to me like they were hoping everyone would have auto-pay on and notice too late when nothing could be done about it. I got in touch with Billing and they and claimed an e-mail got sent out. I triple-checked and there was no e-mail, only the invoice oddly two months early. They claim they need the money and I was like, I have a one-page website using less than 100 MB of space and have nearly zero visitors. It's a hobby handcoding HTML, so for what I have been paying for and barely use, they are making tons of money off of me for 14 years since all I have is a Virtual Server dynamically sized for what I use, which is barely nothing. The person in the chat talked to their manager to give me my old price for one time only. I waited 15 minutes. Then again LYING via omission: "Here's the updated invoice. We gave you two monhts free. Invoice still says $144 but with $12 discount, so is still $132." So, they offer to give me my old price of 120 and instead of being forthright and honest, they try to make like they are doing me a big deal by saying they gave me 2 months free usage. I caught him. At first I said thank you (for the two months free) but after looking closely, I was in the midst of responding and suddenly the chat ended (they hung up on me) after they asked anything else?