I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展开
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
I have been hosting websites (E-commerce / Non E-Com) since 1997 and have used 15+ hosts over these years.
For Magento, I nee...展开
ded a specialized host, who can hand-hold in critical situations, and yet offer great hosting with responsive support and decent pricing.
Nexcess ticks all the boxes, and more. I have had no problems reaching them via tickets, and they are accessible on phone without long waits. Tickets are resolved courteously, comprehensively, and with a human touch.
I once had a mid-level issue, and Tier 2 support (and management) dug issues in deep, gave me a very detailed RCA, and helped fix it comprehensively. Another time, they helped troubleshoot a problem brought about by a bad add-on when they could have just told me that this is not in purview of hosting.
My experiences have been overwhelmingly positive. Hosting multiple M1 sites with them, and can't be happier with the speed and performance either.
I am using their Cloud Hosting platform (selecting DS 210, as cloud hosting is not available in the dropdown). Highly Recommended!
I had a $350 per month plan at LiquidWeb and got pitched by them to switch to a Nexcess cloud server. I publish around 45 Wor...展开
dpress sites. The process to move my sites from LiquidWeb to Nexcess was very cumbersome - one would think that because these two companies share management the transfer process would be easy. Nope . It took several weeks and for each site I had to create a separate ticket. I finally got the sites moved over and whenever there is a problem there is no phone support (or at least no one has ever picked up). They use a ticket system and response time is very slow - usually I end up waiting several days and have to constantly demand attention. I regret moving to Nexcess - they are a bad choice if you value customer service.