I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a backup and support within ...
record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
I use Nexcess for my Clients' managed Wordpress Hossting. Their platform and features are top notch and their support is excellent. There people are...
Over the last year, the service from Arvixe has been horrendous. There have been server outages that have lasted from hours to almost a week. Technica...
l Support staff is incompetent. Additionally, they do not read the messages that one sends in chat. As for generating a trouble ticket, I generated a trouble ticket on Dec. 30, 2022 at 8:30am Central Time. They did not respond until January 3, 2023 at 9:05am stating there was no problem. Well. NO SH*T, Sherlock. The server reappeared sometime after 21:00 on Saturday, December 31, 2022. Even though the server shared057.arvixe.com died sometime on December 29. There are no reports that anything was wrong with the server. Plus, Arvixe raises their rates every year once you are stupid enough to purchase a service. Things were good in 2015, yet the service and support has rapidly declined since 2019. At one time, I hosted 10 domains on Arvixe. Because of poor service I moved them to another hosting service. Will move the last three this month.
Historically awesome, but has really gone downhill fast
I don't know what happened over there, but they used to be awesome. I could create a ticket and get a response within an hour. Now it takes a minim...
um of 2 days to get a response and even then you end up getting asked basic probing questions and waiting 2 more days for a response. I've even called, obviously to some overseas call center, and they couldn't assist with emails stuck in the queue (ie not reaching our inbox). The escalation so far is going on 24 hours for something that historically they'd fix while on the phone with me. Really really gone downhill. 2 years ago I would have whole heartedly recommended them to anyone. Now I would only recommend them to Russian dictators.
