I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展开
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
Since I've been using this hosting I've had a lot of problems with resource allocation to my site, a lot of errors regarding ...展开
caching and connection to database even in moments when user count is at it's lowest, it seems like those errors are in the moments when their US based company has the highest user connections. After one such crash I wasn't able to get my backup because they do not make full backups and afterwards suggested me to pay for it extra or do it manually. It seems that business shared plan is as overloaded as they basic shared plans.
And now they just terminated my websites and asked for me to join cloudflare, to point my DNS there so i can reduce the load of my page because they are saying that my page has made a big impact on their servers even though they can't provide me logs with data that could prove that and I haven't received any warnings regarding high load. My website is now offline for 3 days. I have to wait for CloudFlare support because I cannot change DNS myself there. So I have no clue for how long time my sites will be offline. Support doesn't respond to my questions regarding refunds of lost time and they just force me to register at CloudFlare and say that if I don't do that my site will be removed. I think that since Arvixe is a partner of CloudFlare this is just a scam to get more customers to CloudFlare. Because I've been running my script for 8 years on multiple hostings and never had a such problem with high loads.
I had a plan with them, 2GB VPS, paying $2.99. This month, i paid the bill. When i checked my bank account statement, i was c...展开
harged twice by them (you can check the image in the link):
So i decided to create a claim in Paypal, and it was approved, to revert one of the charges. Suddenly, i cannot access to my applications hosted in the VPS. I thought it was a maintenance window so i tried to access the management portal in servercheap.net. For my surprise, my account didn't exist.
Then, i contacted servercheap.net through his contact form, and half an hour later i got this email:
Your server has been deleted and your account closed. We do not do business with customer who open paypal payment disputes.
Servercheap.NET Sales & Support
Like us on Facebook: https://facebook.com/servercheap.hosting
Follow us on Twitter: https://twitter.com/ServerCheapNET"
What kind of company is this? For filing a claim in Paypal they automatically deleted my server and my account, without considering the data i have there or applications. Why didn't they try to contact me first to solve the issue? If there was a misunderstanding i would happily reverted the claim or pay back if needed. This is the worst service i've received ever by a VPS company. I will never do business with them again. That's an unprofessional way to proceed. Delete customer information without letting customer know about it.