We have been with fastcomet for more than a year. Really very good support, not like other. They even give you suggestion on ...展开
how to secure or optimize your servers. All the support is very supportive. The 4 stars reliability is because of the maintenance schedule, which cannot be moved. Don't get me wrong, they do notify the schedule by emails, but they just cannot do anything regarding the schedule that has been set. But that is the only con. Other than that, their service and support is super. Especially Yordan G, who execute our Dedicated server upgrade within minutes, from the planned 2 hours timeframe. Even Ms. Hristina from the billing department can act so fast, that make it possible for the upgrade to take place within a short periode of time. Need advice about monitoring? Answered by Mr. Viliyan. Then, what's next? After you know about the monitoring system, but don't know how to proceed? Just ask in the ticket, and Mr. Ivan set it up for me. What? Don't know what is wrong that made your server slow? Mr. Todor help me to diagnose. Great support and solid team work when they are handing over the ticket.
Thank you guys for supporting us all this time.
I had a VPS that failed to boot from the beginning on software restart, by trying to boot from network, then failing with a m...展开
essage that the boot disk was not found. The only chance to restart the server was to power it off and boot it from administration panel, that was pretty slow. From January, this solution starts booting going to bootloader in about 4-5 minutes. I've tried a lot with their support, at one point it seems that worked, but failed again, and they said there is no configuration problem. But my server still fails to find the disk on warm boot. I kept it 6 months, because I made the mistake to pay on this period from the beginning. I don't know for other services, but for VPS, sorry, no.
They have limitation on everything! I am on highest shared plan, there's a limit on mailbox (4GB) although it's mentioned on ...展开
their sales page, but these people have a limitation on monthly bandwidth (100GB) too which is not mentioned anywhere, it just pops out every month, last time they told me that some crawler is eating away the bandwidth, but even after blocking it, the issue remains. At least put up a board saying that you have a limit on the resources, this is fraud man!