I have been with Blacknight for at least 10 years and I've set up and transferred various domains to and from. I have always ...展开
found them to be absolutely excellent and their Support is the best support I have seen from any company for any product or service, ever! I hold Blacknight up as the Gold Standard. The Support staff at Blacknight are always friendly and professional and more to the point, very knowledgeable.
In short, they happily took credit card details while ordering, then I heard nothing for a day.
After I raised a support tick...展开
et, I finally got told (yes, I actually had to ask why the order is not fulfilled!), that Australia is a country that is on their black list and I need to submit personal details like my drivers license, a credit card scan and more!!
And that's not even the best part, but this one: original quote: "These measures have been put in place for our customers' protection." - seriously? Say what?
Honestly, I have never been treated like this by a hosting company before, Australia is not Nigeria for heavens sake - who knows what Blacknight staff is doing with confidential details like personal document scans..
No way anybody should trust them if you ask me (and also if you don't, this is not the way you treat customers)
I hope this helps others avoid the bad experience and acts as a warning.
Unfortunately there were not many reviews of the company to be found, well now there is one, right here.
What they do good is make new customers feel unwelcome, congrats...
I canceled my plan on September 8, 2019. Today I was charged for another year of hosting. They told me it was my fault becaus...展开
e I didn’t specify i wanted services canceled. It shows that I did so on their site. What else does that mean? Now they’re saying that automatic renewal is non refundable per their Terms and Conditions. I just got ripped off paying for services I haven’t used in 2 years.