Whenever I have a Wordpress issue that stumps even my own developers, I open a ticket with CanSpace and they literally always...展开
point me in the right direction. The support staff at CanSpace are by far the most knowledgeable people when it comes to Wordpress that I have ever dealt with, and I really appreciate the extra time they take to answer my questions (that don't even have anything to do with them). I've been with them for 2 years now and they have definitely earned a positive review from me!
Have been doing business using the same domains for more than 15 years and upon transferring them to CanSpace almost half of ...展开
my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.
So, I did a bit of research. Checked things out. Picked HostPapa because they were a Canadian company, and reviews seemed to ...展开
be similar to all the others. I really want to support Canadian.
I looked at all their packages, and picked starter. I was running a simple mommy blog. Without affiliate links, sponsored posts, or ads. Even a simple basic free theme. So, starter seemed perfect. I had no plans to monetize or go viral. I was writing for friends and family. I’m also on a budget, from being on mat leave, so the cost fit perfect. I signed up for 3 years.
We had just passed our 30 day money back guarantee, and I got an email saying my website was using my shared server and putting other websites at being down. I had to email immediately, or else my website would be suspended. When I contacted, asking how I could be, with the small size of my blog (25 posts, averaged a couple visitors a day etc). Instead of helping me, they immediately tried to upsell me. To a tune of an extra almost $400. I responded, saying that wasn’t within my budget.
I was told to change my theme, remove any plugins, turn off commenting, and remove my social media. Which I had from the moment I started my Wordpress blog. Then they tried to upsell again, and threatened again with my site being suspended. I again said I couldn’t afford that. I simply got a “we can’t help you” and told I needed to switch, to a more expensive account, again.
After I dug deeper, into this up sell tactic, it seems to be a common theme. I am thoroughly disappointed. And mad at myself for missing that.
Maybe I am too new to this, and don’t understand the technical side. And, as a result, I either migrate somewhere else or else be bullied into a new plan. I can’t take these threats for the next three years. So, I’m at a real huge financial loss here. That a mom of three, on mat leave cannot really do. That is a lot of diapers and groceries. I am so disappointed.