After one and one half years I finally got a hold of an employee that really had customer service skills. The employee's name...展开
is Josh and his ID number is AB51320. I really want him to be honored by upper management for sending a check that was due to me for over one and a half years. He followed thru with the correct departments and got the job done. I had experience with employees hanging up on me, telling me they didn't give that type of refund, and shutting down the communication on line. Please give Josh a raise-he makes up for the employees that are just at work to collect their pay checks, and don't plan on really helping the public..Thanks Josh
Centurylink's customer service is so terrible that I would rather slam my fingers in a car door than have to call them. I rec...展开
ently tried to schedule an installation of Centurylink's internet service in my home. I had originally scheduled the installation for a Wednesday, but promptly discovered that the Wednesday was not open. I thought it might not be too hard to fix the problem because the representative I'd been speaking to promised that he would send me an email with my customer number, and I could simply reply to that. I never received the email he promised, and thus did not have my customer number. So, I called Centurylink to get the installation date moved, it took forever to get a hold of a human being (their electronic system didn't have options to accommodate my particular problem), spoke with a representative, who then transferred me to a different representative, who then said that he had moved the appointment to Friday for me. Two days later, I received a call from Centurylink confirming with me that the appointment was moved. On the Wednesday in question, I received a call from someone working for Centurylink saying that he was ready to perform the install and was trying to get a hold of me. I cancelled the so-called "service," because I have no intention of paying $60 per month for the torture of having to deal with such utter incompetence and poor customer-service.
Worse yet, I had previously been a Centurylink customer once before (you'd think I would have learned my lesson). During my first time with Centurylink, they told me the monthly price was going to be one thing, then started progressively sending me larger and larger bills each month with no explanation for why they were so high. When I called customer service and managed to get through to someone they fixed it for me and promised that it would never happen again. It happened again. And again. I might not have cared much about the billing problems if it weren't for the fact that customer service was so impossible to get a hold of. I think this charlatan company banks on that, knowing that they can charge their customers extra and up to a certain point the customers would rather just pay the extra money rather than have to deal with Centurylink "customer service."
Bah! They should pay US for what we go through to deal with their customer service. I hope this company either goes through a massive overhaul soon or simply goes under like it should. It is rotten, and there aren't enough hateful words in the English language to express how low my esteem for this company really is. There are only two ways I would EVER sign on with Centurylink again: 1. If I was offered a MASSIVE discount to make up for their poor service, or 2. If they underwent the affore-mentioned overhaul and fixed the issues with their customer service.
I was a site5 customer since 2006. In 2017, a few months before my plan was scheduled to auto-renew for another two-year term...展开
, I switched my site to a cheaper plan. Site5 refunded the unused portion of my old plan; however, I did not realize until recently that they had never cancelled the billing for the old plan, and it renewed in 2018 for another two-year term even while my new plan for the same domain name was still active. My new plan also auto-renewed in 2019 for two more years. So for my last two two-year terms, I have been double-billed for the same website.
I was told via a site5 chat window that my old account could not be refunded while it is still active and was advised to place a cancellation request for my duplicate account, after which point a credit would be applied to my billing account. So that's what I did. When that request was processed, they cancelled BOTH plans and my web site ceased to function.
The following Monday morning I reopened a ticket and waited for a response. And waited. And waited. Finally, 66 HOURS later, I got a response. I was told that I had cancelled the wrong plan, that I should have cancelled the new plan instead, the one I had just renewed months earlier. Any mention of a refund is quickly met with a link to their refund policy, which essentially states NO refunds beyond the first 45 days for ANY reason. I can attest based on personal experience that "customer satisfaction" and "doing the right thing" aren't valid reasons.
So like many other site5 reviewers, I have noticed a decline in customer service the past few years. Their only support options are a ticket system or via chat window. It once was possible to call site5 and speak to someone local if an issue arose. Now, in their exact words: "As an Inbound Support Center, we do not provide a callback to our customers. I am sorry for it. We have discontinued the phone support."
One thing positive I will say about site5, their uptime is legitimately very good. Unfortunately, that alone isn't worth the slow and underwhelming support. There are too many other options. I switched to Complete Internet Solutions, which is not only cheaper with a price lock guarantee but provides quality customer service as well; my one issue was resolved via phone in less than an hour. I should have switched from site5 years ago.