The support is stellar, I never saw a faster support response before and not just canned responses. We have both a Moodle and...展开
a Wordpress shop running on a Turbo plan and they are running pretty smooth. I've monitored both websites closely in the past 3 weeks, uptime and load time and the results are consistent with no bad surprises. We are confident enough to migrate our main shop by the end of the year. Kudos to the ChemiCloud support team!
I had purchased Reseller hosting with Genhost on Sep,2015 Im very much satisfied with their support and Server quality
the Server upgrade before past few months they had improved an lot and they had increased the LVE Limits on the server end of all the cPanels which is the best in part of upgrade
We had expaneded our business using Genhost Reseller plan and recently we had purchased multiple Managed cPanel VPS for our clients
Excellent speed and good support by their team
Special thanks to genhost team
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
all my cpanel accounts hosted in GENHOST.IN server has been terminated without reason. And they dont even bother to reply my ...展开
tickets or whatsapp nor they can restore back my files after 1 week. now my clients are going to take legal action against me for losses of websites and emails. very bad service and support! please be careful for those who wants to subscribe to their service.