thank you so much to Ashish, he did today the best work ever for, he helped me moving 17 sites in a very short time. he worke...展开
d hard even its a weekend, and he did answer all my Questions, i am sure i can stay a Client here as long as i will use Internet. and i will have a website.
Thank you so much again. honestly this is how people should work.
I was honestly planning to sign up for Established Reseller Plan until i stumbled upon the pricing page. I must say that supp...展开
ort was good and even waited for 15 mins since i had an urgent phone call to attend.
Anyways, long story short and here is the break down of events.
- So when I moved to buy now page, i was a bit shocked looking at the pricing (screenshot attached)
-- What they advertised is $17.49 per month so according to this it should be $209.88 for 12 months but they are asking for 9.40
- When i asked the support staff, he told me that this is what it is and you can pay monthly and remain on $17.49
-- Then when i asked him that this would not be true because your terms on pricing say something different (Link to screenshot https://ibb.co/HGP9jg5)
-- Response was sorry that we are unable to meet in the middle way and the chat closed
Seriously they should be ranked the lowest when it comes to reseller hosting and what a disappointment.
Please be aware that the India company they claim they are the subsidiary of the US company but it seems the parent do...展开
es not have any control over the indian subsidiary. This is the worst company to work with, please stay away from them.
1) They increase their prices in a adhoc manner without giving sufficient notice and if you argue with them they straight away suspend your accounts. There are no business ethics or principles the company works with.
2) They change their server IP and provide no information to customers to update them for days the ip goes down no action is taken by them and suddenly after 3-4 days they change the ip without sending emails to customers to update it.
3) Their cpanel software has bugs, they also disable the backup facility, the acronis backup does not work, and then they ask for additional payment just to take a backup. All because their cpanel backup software has bugs so they charge you and penalise you for it. Their support team says that taking backup is not a right that is given under hosting services, which means I cannot take a backup of my own data without paying additional (blackmail tactics again)
4) They not only cheat customers but are cheating the government of India by not paying GST taxes. Since 6 months they have not filed the returns and their support team gives an excuse that we are the only ones complaining, so that their must be some error with our account only. They think we are naive, when on the government portal it clear lists upto what date the returns have been filled.
They are a dishonest, cheating, fraud company. They change their GST numbers to evade taxes first they had their registered office in West Bengal then they changed it to Maharashtra. There also they are not paying taxes.
It seems that this company is run by amateurs who are out to make a quick buck and fool customers by blackmailing them once their data is there on their server. We have record of every communication but to avoid overloading this review with too much of details we have not uploaded the conversation we have had with their team.
PLEASE AVOID THIS COMPANY AT ALL COST.