Really appreciate your help in setting up my new account and for answering all of my complex questions thoroughly. Happy I chose you in the end.
Best Goddamn Host on t...
Top notch service at best prices for over 15 years! First, I bought a domain and their hosting services back in 2004 to start...展开
a discussion board, the Hyperboreans. In a few years, before Social Media took over, I migrated to blogging with WordPress software. In this entire time, I have had 99% uptime, and whether I had problems (hack, deluge of bots, etc.), ICDSoft was quick to notify me and correct the problem. Imagine, a customer service that actually does the job - with very little hassle or turnaround.
They are the gold standard for me on the internet.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.