I have experience using this service
They are excellent
In terms of support as well
They also always deal honestly
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
what a bad service, i just to try only 1 month but what i can say, im lucky not renew and buy yearly. better you try for 1st ...展开
month. the service was vary2 bad. my website from early month 3 days already down, and what i cant accepted my web database also corrupted without touch anything after migrate. email was very2 bad, my client always complain dont receive. and smtp always down. what a bad service i thought i stay in malaysia can get better when youre local. but nope, my last experience with ovh singapore was 10x times more better than this. without any single issue. dont take a risk. and they can refund but not in cash still in their wallet without withdrawn to your bank. so just stay away, its a small scam style but on proper way. i hope dont make your customer in a risk with this kind of company. ive problem until now they still cant solve and keep give me a wrong reason.